Shipping policy

At InfiniteSmooth, we want your order experience to feel simple, clear, and reliable.

For a limited time, InfiniteSmooth is offering Free Standard Shipping to eligible destinations.

Order Processing

Orders are typically processed within 1–3 business days before shipment.

Processing times may occasionally vary due to order volume, product availability, holidays, destination, or fulfillment conditions.

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Estimated Shipping Time

Our standard estimated transit time is:

10–15 business days after shipment

Delivery times are estimates and may vary depending on your destination, carrier operations, customs processing, local delivery conditions, holidays, or circumstances outside of our reasonable control.

Tracking information may take a short period of time to update after your order has been dispatched.

Limited-Time Free Shipping

For a limited time, eligible InfiniteSmooth orders receive Free Standard Shipping.

This offer is available only to countries and regions currently supported by InfiniteSmooth at checkout and may be changed, paused, or discontinued in the future.

If your country or region is not available during checkout, we are currently unable to ship there.

Tracking

Tracking is included with shipped orders.

Once tracking information becomes available, it will be sent to the email address associated with your order.

Please allow some time for the carrier's tracking system to display the first update after your package has been dispatched.

Customs, Duties, and Import Charges

InfiniteSmooth currently uses Delivered Duty Paid (DDP) fulfillment for supported destinations where applicable.

Under DDP fulfillment, applicable import duties and customs charges are intended to be handled as part of the shipping process rather than collected from you upon delivery.

In unusual circumstances, local authorities or carriers may request additional information or impose charges outside of our control. If you are unexpectedly asked to pay an import duty or customs charge for an InfiniteSmooth order, please contact our support team before making payment where possible so we can review the situation.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

InfiniteSmooth is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer, except where responsibility cannot legally be excluded.

If you notice an address mistake after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered fulfillment.

Delayed Packages

Occasional carrier or customs delays may occur.

If your package has not arrived within the expected timeframe, please check your tracking information first.

If there has been no meaningful tracking update or your order is significantly delayed, contact our support team with:

  • Your order number

  • The email address used at checkout

  • A brief description of the issue

We will review the available tracking information and help determine the appropriate next step.

Lost or Returned Packages

If tracking indicates that your package may be lost or has been returned to sender, please contact us through our Contact page.

Our support team will review the shipment and determine the appropriate resolution based on the circumstances.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include your order number and clear photos or videos showing the issue.

Eligible damaged, defective, or incorrect items are handled according to our Return, Refund, Replacement & Warranty Policy.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has been processed, submitted for fulfillment, or shipped.

Contact Us

For shipping, tracking, delivery, or order support, please contact us through our Contact page.

Please include your order number and the email address used at checkout so our support team can assist you as quickly as possible.