Shipping policy

At InfiniteSmooth, we want your order experience to feel simple, clear, and reliable.

We offer free worldwide shipping on all InfiniteSmooth devices.

Order Processing

Orders are processed before they are shipped. Processing times may vary depending on order volume, product availability, destination, and fulfillment conditions.

After your order has been processed and shipped, tracking information will be sent to the email address used at checkout when available.

Shipping Times

Delivery times may vary depending on your location, shipping carrier, customs processing, product availability, and other factors outside of our control.

Tracking information may take time to update after your order has shipped. If your tracking link does not show movement right away, please check again later.

Shipping Address

Please make sure your shipping address is correct before completing your order.

InfiniteSmooth is not responsible for delays, failed delivery, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Customs, Duties, and Taxes

Depending on your country or region, your order may be subject to customs fees, import duties, taxes, or other charges.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

Delayed, Lost, or Returned Packages

If your package is delayed, please first check your tracking link for the latest updates.

If your order appears lost, returned, or significantly delayed, please contact our support team through the Contact page with your order number and the email address used at checkout.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos or videos of the issue so our support team can review it.

Damaged, defective, or incorrect items are handled according to our Return and Refund Policy.

Contact Us

For shipping questions or order support, please contact us through our Contact page.