Privacy policy

At InfiniteSmooth, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, subscribe to our emails, or contact our support team.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order details

  • Payment-related information

  • Customer support messages

  • Website usage information

  • Device, browser, and IP address information

  • Marketing and communication preferences

Payment information is processed securely through our payment providers. InfiniteSmooth does not store full payment card details.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Respond to questions and requests

  • Manage returns, refunds, replacements, or order issues

  • Improve our website, products, and shopping experience

  • Prevent fraud, abuse, and unauthorized activity

  • Send marketing emails if you choose to subscribe

  • Comply with legal, tax, accounting, and business obligations

Email Marketing

If you subscribe to our email list, we may send you updates about product launches, offers, beauty-tech tips, and InfiniteSmooth news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website performance, and support marketing or advertising features.

Cookies may help us understand how visitors use our website and how we can improve the shopping experience.

You can adjust cookie settings through your browser settings. Some website features may not work properly if cookies are disabled.

Advertising and Analytics

We may use analytics and advertising tools to understand store performance, measure marketing campaigns, and show relevant ads.

These tools may collect information such as website activity, device information, browser information, and interactions with our store.

We do not sell your personal information for money. However, some advertising or analytics tools may use data in ways that are considered “sharing” or “targeted advertising” under certain privacy laws.

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our store, including:

  • Shopify and website platform providers

  • Payment processors

  • Shipping carriers and fulfillment partners

  • Email and marketing platforms

  • Analytics and advertising providers

  • Customer support tools

  • Fraud prevention and security providers

  • Professional, legal, tax, or accounting advisors when needed

We only share information that is necessary for these services to operate, fulfill orders, provide support, improve our store, or meet legal obligations.

Order Fulfillment

To process and deliver your order, we may share shipping and order details with fulfillment partners, suppliers, carriers, or service providers involved in preparing and delivering your purchase.

Data Security

We take reasonable steps to protect your personal information and keep it secure.

However, no online system is completely risk-free, and we cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We keep personal information only for as long as needed to provide our services, fulfill orders, support customers, meet legal obligations, resolve disputes, prevent fraud, and maintain business records.

Your Rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, or request a copy of your personal information.

You may also have the right to opt out of certain marketing, advertising, or data-sharing activities.

If you would like to make a privacy-related request, please contact us through our Contact page.

Children’s Privacy

InfiniteSmooth is not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review the request.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites.

International Users

If you access our website from outside the country where our store or service providers operate, your information may be processed or stored in other countries.

By using our website or placing an order, you understand that your information may be transferred, processed, or stored outside your country or region.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. The updated policy will apply from the time it is posted unless otherwise stated.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact page.

For order-related privacy requests, please include your order number and the email address used at checkout so our support team can help you faster.