Refund policy

At InfiniteSmooth, we want your shopping experience to feel clear, confident, and supported.

This Return and Refund Policy explains how we handle damaged items, incorrect orders, returns, refunds, and replacements.

Order Issues

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible through our Contact page.

To help us review your request, please include:

  • Your order number

  • The email address used at checkout

  • Clear photos or videos of the issue

  • A short explanation of what happened

Once we receive your request, our support team will review the information and help with the next steps.

Return Eligibility

For hygiene and safety reasons, used personal-care devices may not be eligible for return unless they arrive damaged, defective, or incorrect.

To be eligible for an approved return, the item must be unused, in its original packaging, and include all original accessories, guides, and protective materials.

Non-Returnable Items

The following items may not be eligible for return:

  • Used personal-care devices

  • Items without original packaging

  • Items missing accessories, guides, or protective materials

  • Items damaged by misuse, improper handling, or failure to follow the usage guide

  • Items returned without approval from our support team

  • Products that show signs of wear, use, or damage after delivery

Return Approval

Please contact us before sending any item back.

Returns sent without prior approval may not be accepted. If your return is approved, our support team will provide return instructions.

Refunds

If a refund is approved, it will be processed to your original payment method.

Please note that it may take time for your bank, card provider, or payment service to post the refund to your account.

Shipping fees, customs fees, import duties, taxes, and other third-party charges may not be refundable unless required by law.

Exchanges and Replacements

If your item arrives damaged, defective, or incorrect, we may offer a replacement, exchange, refund, or another appropriate solution depending on the situation.

Return Shipping Costs

Return shipping costs may vary depending on the reason for the return and your location.

If the issue was caused by a damaged, defective, or incorrect item, our support team will review the case and provide guidance.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

InfiniteSmooth is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled once it has been processed, shipped, or sent to fulfillment.

Contact Us

For return, refund, replacement, or order support, please contact us through our Contact page.

Please include your order number and the email address used at checkout so our support team can help you faster.