Refund policy

At InfiniteSmooth, we want your shopping experience to feel clear, confident, and supported.

This Return, Refund, Replacement & Warranty Policy explains how we handle returns, refunds, damaged or incorrect orders, product replacements, and warranty claims.

30-Day Returns & Refunds

You may request an eligible return within 30 days of receiving your order.

To be eligible for a standard return, the product must be:

  • Unused

  • In its original packaging

  • Returned with all original accessories, guides, and protective materials

  • In the same condition in which it was received

For hygiene and safety reasons, used personal-care devices may not be eligible for a standard return unless the product is damaged, defective, incorrect, or otherwise covered by applicable consumer law.

Please contact us before sending any product back. Returns sent without prior approval may not be accepted.

Order Issues

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible through our Contact page.

To help us review your request, please include:

  • Your order number

  • The email address used at checkout

  • Clear photos or videos of the issue

  • A short explanation of what happened

Once we receive your request, our support team will review the information and help with the next steps.

90-Day Free Replacement Guarantee

InfiniteSmooth devices include a 90-Day Free Replacement Guarantee beginning on the date your order is delivered.

If your device develops a verified fault or defect during the first 90 days, we may provide a replacement device at no additional product cost after reviewing and approving your claim.

For an approved claim, we may request:

  • Your order number

  • Photos or videos demonstrating the issue

  • A description of the problem

  • Completion of reasonable troubleshooting steps

This 90-Day Free Replacement Guarantee is not a 90-day money-back guarantee. Refund requests remain subject to our 30-Day Returns & Refunds policy above.

The guarantee does not cover damage caused by misuse, accidental damage, improper storage, unauthorized modification, failure to follow the product instructions, or normal wear and tear.

3-Year Limited Warranty

InfiniteSmooth devices are covered by a 3-Year Limited Warranty against manufacturing defects, beginning from the original delivery date.

After the first 90 days and for the remainder of the three-year warranty period, an eligible manufacturing defect may qualify for repair, replacement, or another appropriate resolution determined after review of the claim.

The Limited Warranty applies to manufacturing defects affecting the normal operation of the device.

It does not cover:

  • Accidental or physical damage

  • Damage caused by misuse or improper handling

  • Damage caused by liquids, fire, excessive heat, or improper storage

  • Unauthorized repairs, alterations, or modifications

  • Damage resulting from failure to follow the usage or safety instructions

  • Normal wear and tear

  • Cosmetic damage that does not affect normal operation

  • Lost or stolen products

Proof of purchase and information reasonably necessary to verify the defect may be required before a warranty claim is approved.

If the original model is unavailable, InfiniteSmooth may provide a comparable replacement where appropriate.

Non-Returnable Items

Unless otherwise required by applicable law, the following may not be eligible for a standard return:

  • Used personal-care devices

  • Items returned more than 30 days after delivery, unless covered by our Replacement Guarantee or Limited Warranty

  • Items without their original packaging

  • Items missing accessories, guides, or protective materials

  • Items damaged by misuse, improper handling, or failure to follow the usage guide

  • Items returned without approval from our support team

  • Products showing signs of damage caused after delivery that are not covered by the Limited Warranty

Return Approval

Please contact us before sending any item back.

Returns sent without prior approval may not be accepted.

If your return is approved, our support team will provide the appropriate return instructions.

Refunds

If your return is approved for a refund, the refund will be issued to your original payment method.

Please allow additional time for your bank, card provider, or payment service to process and post the refund to your account.

Original shipping fees, customs charges, import duties, taxes, and other third-party charges may not be refundable unless required by applicable law.

Exchanges and Replacements

If your item arrives damaged, defective, or incorrect, or qualifies under our 90-Day Free Replacement Guarantee or 3-Year Limited Warranty, we may offer a replacement, repair, exchange, refund, or another appropriate solution depending on the circumstances and applicable policy.

Return Shipping Costs

Return shipping costs may vary depending on the reason for the return and the customer's location.

For approved claims involving an item that arrived damaged, defective, or incorrect, or an approved claim under our 90-Day Free Replacement Guarantee, our support team will provide instructions regarding return or replacement shipping.

For standard 30-day returns that are not caused by a product defect or fulfillment error, return shipping costs may be the customer's responsibility unless otherwise required by law.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

InfiniteSmooth is not responsible for delays, failed deliveries, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer, except where responsibility cannot legally be excluded.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled after it has been processed, shipped, or submitted for fulfillment.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under mandatory consumer protection laws applicable in your country or region.

Where applicable law provides greater rights than this policy, those legal rights will apply.

Contact Us

For returns, refunds, replacements, warranty claims, or order support, please contact us through our Contact page.

Please include your order number and the email address used at checkout so our support team can assist you as quickly as possible.